Privacy Policy
Last Updated: 03/2026
A legal disclaimer
At Sérénité Bali, we are committed to protecting the privacy, confidentiality, and security of all individuals who visit our website or engage with our services. This Privacy Policy outlines how we collect, use, store, and protect personal information in accordance with applicable privacy laws, professional ethical standards, and internationally recognized data protection practices.
By using our website, you agree to the terms described in this Privacy Policy.
Information We Collect
We may collect certain types of personal information when you interact with our website or communicate with us. This may include:
Personal Information
• Name
• Email address
• Telephone number
• Country of residence
• Any information voluntarily provided through contact forms or appointment requests
Health-Related Information
If you contact us regarding therapeutic services, you may choose to share personal or health-related information. Such information will be handled with strict confidentiality and professional discretion.
Technical Information
Our website may automatically collect certain technical data, including:
• IP address
• Browser type
• Device information
• Pages visited
• Date and time of access
This information helps us improve website functionality and user experience.
How We Use Your Information
Information collected may be used for the following purposes:
• Responding to inquiries or service requests
• Scheduling consultations or therapy sessions
• Providing information about our services
• Improving website performance and functionality
• Ensuring website security
• Complying with applicable legal and regulatory obligations
We do not sell, rent, or trade personal information to third parties.
Confidentiality and Clinical Privacy
Sérénité Bali operates under strict professional confidentiality standards consistent with the ethical guidelines of the American Psychological Association (APA) and recognized mental health professional codes of conduct.
Information shared during therapeutic services is treated as confidential clinical information and protected according to applicable privacy and ethical regulations.
Confidential information may only be disclosed under limited circumstances, including:
• When required by law
• When there is risk of harm to the client or others
• When reporting obligations exist (such as abuse reporting requirements)
• When authorized by written client consent
HIPAA-Informed Privacy Practices
Although Sérénité Bali operates internationally, we align our privacy practices with principles established under the Health Insurance Portability and Accountability Act (HIPAA) regarding the protection of Protected Health Information (PHI).
These practices include:
• Secure handling of personal health information
• Restricted access to confidential data
• Safeguards to prevent unauthorized disclosure
• Secure electronic communication systems where applicable
Data Security
We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to use commercially acceptable means to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Cookies and Website Analytics
Our website may use cookies or analytics tools to understand how visitors interact with our website. These tools help us improve usability and performance.
Users may disable cookies through their browser settings if they prefer not to allow this data collection.
Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal data
• Withdraw consent for certain data uses
Requests may be submitted by contacting us directly.
Children’s Privacy
Our website is not intended to collect personal information from children without parental or guardian consent. Any therapeutic services involving minors require appropriate consent and participation from a legal guardian.
Updates to This Policy
Sérénité Bali may update this Privacy Policy periodically to reflect changes in legal requirements or operational practices. Updates will be posted on this page with a revised effective date.
Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact:
Sérénité Bali
Email: info@serenitebali.com
Website: serenitebali.com